Contact

I’d love to connect with you about clay!

Check out the LESSONS page for info about my clay experiences, or if you want to commission a custom piece, look for the Custom Pottery Commission option at the top of my SHOP

For everything else, shoot me an email, give me a call, or drop into my DMs on Instagram. I look forward to chatting with you!

-Arias

return policy

I’m happy to work with you if you’re not 100% satisfied with your order. Please email me using this return/exchange request form to initiate a return/exchange request.

  • Return/Exchange requests must be made within 30 days of delivery notification.

  • Returns/Exchanges must be shipped within two weeks of request approval.

  • Returns/Exchanges must be approved before shipping and are subject to a 15% restocking fee, deducted from the return amount or required before exchange is shipped.

  • Two Ships is not responsible for return or exchange shipping fees in any instance except for pieces arriving damaged [see below for damaged items procedure].

  • Shipping cost is non-refundable and will not be comped on an exchange.

  • Return/Exchange shipments must be received in like-new condition and any return/exchange received damaged will void eligibility for a refund or exchange.

DAMAGED ORDERS

  • If your pottery arrives damaged, please photograph the piece(s) and box and send the pictures using this damaged order form.

  • I ship all orders with insurance, so you must keep the damaged box and items as proof for a claim. Throwing away the box or altering anything within the shipment will void your entitlement to a refund or exchange. This process can take up to 3-4 weeks.

  • Once the claim is approved, I’ll refund you or get a replacement to you as soon as possible. If an item has sold out or is a commissioned piece, crafting a replacement to order can take a minimum of 6-8 weeks, but I’ll work to get you a replacement ASAP.